{"id":10409,"date":"2021-03-24T09:46:45","date_gmt":"2021-03-24T14:46:45","guid":{"rendered":"http:\/\/192.168.4.102\/?p=10409"},"modified":"2026-05-21T13:02:22","modified_gmt":"2026-05-21T18:02:22","slug":"how-task-flows-can-help-you-plan-a-smoother-post-covid-registration-experience","status":"publish","type":"post","link":"https:\/\/www.compusystems.com\/events\/how-task-flows-can-help-you-plan-a-smoother-post-covid-registration-experience\/","title":{"rendered":"How Task Flows Can Help You Plan a Smoother Post-COVID Registration Experience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1650991535194{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;108582&#8243;]by Melissa Ruisz Nazario<\/p>\n<p>We\u2019ve seen a big uptick in positive, post-pandemic news as of late: more people are receiving the vaccine, local governments are allowing venues to re-open, and trade show organizers are planning live events in the coming months.<\/p>\n<p>As much as we\u2019d love for everything to simply \u201cgo back to normal,\u201d the reality is that we have to follow new safety procedures for live events. These added steps, such as requiring attendees to produce a negative COVID-19 test through onsite testing, can make the registration and badging process more time-consuming \u2013 and potentially frustrating \u2013 for attendees.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;3&#8243;][vc_single_image media=&#8221;10483&#8243; media_width_percent=&#8221;100&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098543512{margin-top: -10px !important;padding-bottom: 10px !important;}&#8221; uncode_shortcode_id=&#8221;150292&#8243;]<\/p>\n<h2><span class=\"font-377884 font-762333\" style=\"color: #6cc049;\"><strong>How can organizers plan out this new attendee journey while ensuring that attendees feel that their overall event experience and time have been considered?<\/strong><\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098351899{margin-top: -10px !important;padding-bottom: 10px !important;}&#8221; uncode_shortcode_id=&#8221;516241&#8243;]One way to map out this process is through a <span style=\"color: #6cc049;\"><strong>task flow<\/strong><\/span>, which is a user experience (UX) design method that can give you and your team a more complete picture of how an attendee\u2019s experience hangs together. In the article \u201c<a href=\"https:\/\/medium.com\/erika-harano\/ux-task-flows-versus-user-flows-as-demonstrated-by-pancakes-896e78a98026\" target=\"_blank\" rel=\"noopener\">UX task flows vs. user flows, as demonstrated by pancakes<\/a>\u201d<a href=\"https:\/\/medium.com\/erika-harano\/ux-task-flows-versus-user-flows-as-demonstrated-by-pancakes-896e78a98026\"><sup>1<\/sup><\/a>, Erika Harno describes task flows as focusing on single tasks with simple, sequential, high-level pathways.<\/p>\n<p>The goal (the last step of the task flow) is to access the event or show floor, and might have looked like this pre-COVID:[\/vc_column_text][vc_single_image media=&#8221;10447&#8243; media_width_percent=&#8221;100&#8243;][vc_column_text]The added requirement of producing a negative COVID test to get on the show floor adds additional complexity, involving scheduling a test beforehand or taking the test onsite \u2013 sometimes every day of the show.<\/p>\n<p>Thinking through the steps of a task flow for these scenarios can provide clarity and also help anticipate any stress points that need to be managed before the event. Here are the key steps to consider in a task flow, as detailed in Leah Buley\u2019s book, <em>The User Experience Team of One <\/em><sup>2<\/sup><em>:<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1613508972944{margin-top: 25px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1703098534229{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;189540&#8243;]<\/p>\n<h2><strong><span style=\"color: #6cc049;\">1. Figure out your starting point and \u201cmoments of truth.\u201d<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098430837{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;762431&#8243;]We know that the registration process starts with the online registration form, but showing up onsite would be another starting point to consider. For example, attendees are used to showing up to the main registration area to get badges before going to the show floor. However, if they need to first get tested at another concourse of a huge convention center, it would be frustrating to have to walk back and forth if they could have saved time by knowing where they should have entered the venue. How can that frustration be mitigated before arrival so that attendees are not spending valuable time walking back and forth?[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space empty_h=&#8221;1&#8243;][vc_single_image media=&#8221;10498&#8243; media_width_percent=&#8221;100&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1613508972944{margin-top: 25px !important;}&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098486946{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;148956&#8243;]<\/p>\n<h2><strong><span style=\"color: #6cc049;\">2. Consider what comes next (or prior).\u00a0<\/span><br \/>\n<\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098506282{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;873343&#8243;]After you pick your starting point, think about how attendees would get to that point and where they would go next. Repeat this process, either working your way from start to finish or spreading out from the central moment you began with until you hit a reasonable start and endpoint.<\/p>\n<p>For example, we\u2019ve seen organizers ask attendees to use chatbots or smartphone apps to schedule onsite testing and then display negative test results to receive their badge or wristband. However, these apps don\u2019t always work the way users anticipate. It would be important that not only staff, but especially those who have never used the app to test out the process of downloading the app, scheduling a test, and receiving a test result before the show, so any issues can be mitigated and so staff can help confused attendees.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1613508972944{margin-top: 25px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1703098570566{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;661514&#8243;]<\/p>\n<h2><strong><span style=\"color: #6cc049;\">3. Think about alternate entries and exits.<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098578716{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;158150&#8243;]For each step in the process ask yourself, is there another way that someone could get here? Or is there somewhere else they\u2019re likely to go from here (not necessarily the next step in the process)? Also, consider what should happen if people abandon at this point. If they come back later, what should they see?<\/p>\n<p>Some scenarios to consider for COVID testing: When multiple attendees show up on the opening day without having scheduled any test, how will their time be managed so they don\u2019t get frustrated at having to wait at the \u201cback of the line\u201d for too long? And, though it sounds unlikely, sometimes attendees do not have smartphones, so what is their process for testing, showing a negative result, and getting a badge?[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_single_image media=&#8221;10477&#8243; media_width_percent=&#8221;100&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1613508972944{margin-top: 25px !important;}&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098609689{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;164366&#8243;]<\/p>\n<h2><strong><span style=\"color: #6cc049;\">4. Add annotations.<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098616939{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;172244&#8243;]Once you\u2019ve captured all the key steps for a task flow, go back through and add notes for how transitions should take place, or other important points to capture that are not self-evident.<\/p>\n<p>For example, how are privacy and HIPAA laws being complied with during screening, entering information on an app, and in the testing area? How will social distancing be enforced if there are bottlenecks at testing stations?[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text css=&#8221;.vc_custom_1703098636605{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;204501&#8243;]<\/p>\n<h2><strong><span style=\"color: #6cc049;\">Final Considerations<\/span><\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1703098658005{margin-top: -10px !important;}&#8221; uncode_shortcode_id=&#8221;202082&#8243;]Creating task flows for different types of attendee scenarios at your live event may seem like extra work. However, this tool can help you and your team not only see the big picture, but also discover two important things.<\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>The \u201cmoments in between\u201d:<\/strong><\/span> These are the potential side doors and scenarios when the attendee does not move from one pre-planned step to another.<\/li>\n<li><span style=\"color: #000000;\"><strong>The \u201cfriction points\u201d:<\/strong><\/span> Friction is anything that can inhibit attendees from intuitively and painlessly achieving their goals.<\/li>\n<\/ul>\n<p>Finding ways to anticipate and prevent as many friction points as possible will provide your attendees with a smoother overall event experience \u2013 one they will enjoy so much they will have to tell their colleagues about. This will encourage them and others to attend your show for years to come.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;149290&#8243;]<strong><em>We hope you found this information useful. If you have any questions or comments about this blog, please send us an email at marketing@csireg.com.<\/em><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text css=&#8221;.vc_custom_1616530036122{margin-top: -5px !important;}&#8221;]<strong>Sources:<\/strong><br \/>\n1. Harno, Erika. \u201cUX task flows vs. user flows, as demonstrated by pancakes.\u201d <a href=\"https:\/\/medium.com\/erika-harano\/ux-task-flows-versus-user-flows-as-demonstrated-by-pancakes-896e78a98026\" target=\"_blank\" rel=\"noopener\">Medium article.<\/a><br \/>\n2. Buley, Leah. <i>The User Experience Team of One. <\/i>Brooklyn: Rosenfeld Media LLC, 2013. <a href=\"https:\/\/www.amazon.com\/User-Experience-Team-One-Research\/dp\/1933820187\/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr=\">Print.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;169382&#8243;]<\/p>\n<hr \/>\n<p><strong>Stay up to date by connecting with us on social media:<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_single_image media=&#8221;9770&#8243; media_width_percent=&#8221;25&#8243; alignment=&#8221;center&#8221; media_link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2FCompusystemsIncorporated|target:_blank&#8221; uncode_shortcode_id=&#8221;213129&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_single_image media=&#8221;9769&#8243; media_width_percent=&#8221;20&#8243; alignment=&#8221;center&#8221; media_link=&#8221;url:https%3A%2F%2Ftwitter.com%2FCompuSystemsInc||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_single_image media=&#8221;9766&#8243; media_width_percent=&#8221;20&#8243; alignment=&#8221;center&#8221; media_link=&#8221;url:https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcompusystems%2F||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>How can you plan a better attendee journey post-COVID?  Task flows provide one tool to help map out the process.<\/p>\n","protected":false},"author":4,"featured_media":15855,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17],"tags":[232,247,246,245,244,243,242,241,240,239,238,237,236,235,234,233,25,231,230,229,228,227,226,225,224,223,222,221,220,192,26],"acf-blog-audiences":[],"acf-blog-topics":[376,378,383],"class_list":["post-10409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-event-planning","tag-time-management","tag-opening-day","tag-on-site","tag-onsite","tag-event-organizer","tag-trade-show-organizer","tag-show-organizer","tag-organizer","tag-scenario","tag-goal","tag-safe-event","tag-safety","tag-pandemic","tag-covid","tag-attendee","tag-registration","tag-ux-design","tag-customer-journey","tag-experience","tag-attendee-journey","tag-attendees","tag-organizers","tag-process","tag-task-flows","tag-task-flow","tag-user-experience","tag-ux","tag-tool","tag-tradeshow","tag-online-registration","acf-blog-topics-event-management","acf-blog-topics-technologies","acf-blog-topics-online-onsite-registration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Task Flows Help Plan a Smoother Registration Experience<\/title>\n<meta name=\"description\" content=\"How can organizers better plan out the attendee journey post-COVID? 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