The backbone of any successful event is its technology. Whether you rely on in-house tools or event technology services, tech ensures interactions with attendees are engaging and that organizers can execute seamless experiences. But with the influx of advanced event tech, the real question lies in the amount of support you need to leverage these tools fully.
Self-Service vs. Full-Service Event Technology Support: What’s Right for You?
The decision between a do-it-yourself approach and seeking extensive managed services for your event tech depends on several variables. With budget considerations at the forefront, it’s about striking a balance between affordability and the assurance of quality. Managed services may add to your expenses but can also reduce your team’s workload, offering a level of convenience and expert precision that might be well worth the investment.
Assessing Your Team’s Bandwidth and Skill Set
If your team lacks experience, professional event technology services can ease implementation and troubleshooting. Implementing event technologies requires a basic grasp of the tools and the time to set everything up. This may involve data management within a content management system and seamless communication with stakeholders. Choosing to outsource these tasks or let the service provider manage them can save precious time and resources, allowing your team to focus on other event-critical tasks.
Frequency and Scale of Your Events
Large event portfolios with frequent occasions might benefit from your team being trained to handle the tech, using a standardized template provided by your tech partner that aligns with your event’s branding and content needs. However, outsourcing could be the wiser choice for smaller or less frequent events to ensure efficiency without needing continual managed service costs.
Questions to Ask When Evaluating Event Tech Support
It is vital to query potential tech partners on several factors to confirm they can deliver your expected support level. Essential questions include:
- Availability: Can the support team be reached conveniently across different time zones, and do they provide immediate responses?
- Onsite Support: Do you offer onsite technical support during live events, and what does that include?
- Problem-Solving Efficiency: Gain clarity on the timeframes for initial responses and full resolution of any issues.
- Knowledge Accessibility: An extensive knowledge base and quick guidance tools like chatbots, supplemented with live support options, can make a big difference.
- Scalability: Is your technology scalable to support multiple events or thousands of attendees? Can your team handle last-minute increases in attendee volume or feature requests?
- Integration & Compatibility: What integrations do you support? Is your solution compatible with the tools we already use?
- Post-Event Analytics: What analytics and reporting features are available post-event?
Understanding the Scope and Depth of Your Tech Requirements
As you consider event tech, it’s equally important to investigate:
- Integration Capabilities: How does the solution integrate with other tools, and what are the data-sharing capacities?
- Onsite Assistance: Does the provider offer dedicated tech support for real-time issue resolutions during the event?
- Customization Potential: Ascertain a platform’s flexibility for customizing solutions to fit your event’s unique requirements.
Selecting the right event technology partner involves more than just comparing features; it requires a holistic view of their support services to ensure your event’s success. Considering these considerations, you can position your event for maximum efficiency and impact.
For expert assistance and unparalleled support in event technology services, make CompuSystems your next stop. We’re here to ensure your event technology empowers rather than hinders your next big success.